Opera Hotel in Kyiv


Thank you for visiting our website!

Before you get started on the website of the Opera Hotel, please read the terms of use of the website. By starting to use our website and/or continuing to use this website (by accessing or re-accessing the website), and/or registering on the website, and/or creating reservations or booking additional services, and/or sending a request to the email of the Opera Hotel, and/or by clicking the Book Now button on the website, you acknowledge the terms and conditions below and give your consent to collection, storage and processing of your personal data in accordance with the personal data protection terms set out in Section 4 of this Privacy Policy.

You shall regularly review the Terms of Use of the website as they may be amended. If you are not willing to accept these terms, you are not authorized to use this website.

1. Copyright

The owner of this web site is INTERN LLC that is the owner of the Opera Hotel, hence hereinafter referred to as the Opera Hotel. All information: logos, trademarks, texts, titles, content, software, illustrations, photos and images are protected by the Law of Ukraine “On Copyright and Related Rights”. You agree to observe the rights and restrictions accepted on this website. The Opera Hotel allows you to download information from the website only provided that:

  • you use downloaded and/or printed material for personal, rather than commercial purposes;
  • you will not modify the downloaded and/or printed materials or make any corrections thereto;
  • you will indicate the copyright of the Opera Hotel to the downloaded and/or printed materials.

Any other copying or use of information from the website in other electronic or printed sources without the consent of the Opera Hotel is prohibited. If you need a permit of the Opera Hotel to use any information on the website or create a link thereto from your website, please send a request to our mail:


2. Content of the Website

The Opera Hotel strives to ensure the accuracy and correctness of information on the website. However, the Opera Hotel does not guarantee the accuracy, timeliness and completeness of all information posted on the website. All offers are optional. You acknowledge that the Opera Hotel has the right to make changes to the contents or technical specifications in any part of the website at any time at the discretion of the company. You acknowledge that such changes may hinder your access to the website or make it impossible.

3. Link

The websites or linked pages are for informational purposes only and are not reviewed by the Opera Hotel. The Opera Hotel is not liable information posted on those third party pages or websites, as well as for any damage of the user as a result of visiting those websites through the above links.

4. Information Confidentiality and Personal Data Protection

When you visit this website of the Opera Hotel, it may request your personal data that includes: your name and contact details, date of birth, place of work and position, gender, nationality, mobile phone number, mailing address and email; ID (such as your passport number and series, expiration date), credit card details, check-in and check-out dates, your preferences when staying at the hotel, any other information you voluntarily provide on the website.

Your personal data may be used for provision of the services you need: room reservations, membership in Loyalty Programmes, mailing campaigns and special offers. Your personal data may also be used to improve the quality of the services of the Opera Hotel, to conduct marketing research, to send invitations and information about new services of the Opera Hotel. The Opera Hotel complies with this Privacy Policy. Information may be provided to third parties in exceptional cases according to the the current legislation of Ukraine, international laws with norms of direct effect, that regulate personal data of individuals, and only with your consent.

The Opera Hotel cannot guarantee complete protection of your personal data, but will make every effort to protect your personal data at the highest level possible.

If you have any questions regarding processing, storage and use of personal data, please send a request to the email: info@opera-hotel.com

We receive and store any information you enter on the website only to the extent necessary for us to provide the services. Further, personal data may be collected and processed automatically when you use this website (e.g., using cookies).

We may also request additional information, which may include your confidential personal data (such as information that can help to identify your health status or religious beliefs) in order to provide you with the highest possible level of service. Such information may concern your preferences regarding the seat in a vehicle or place in the hotel, food, need for additional support or the use of additional equipment when using the services. We also offer the ability to sign up and create an account through your existing social media profile (such as Facebook or Google+). In this case, your credentials (name and email) are imported from your social media profile. Please note that when using this option, we may receive certain information through a relevant social media, such as your name, age, location, preferences, profession, and other information from your public profile. We may not need to require all this information, as it is automatically provided by the social media provider through the use of the social network login option. Nevertheless, we will only use the information we need to create the account and, after receiving any other information, delete the data we do not need. After your account is created, you will be able to add any information you would like to share with us and that is required to make a reservation.

If you make a reservation of services and/or make payments on behalf of or in the name of third parties, the information you provide about such third parties is collected and processed by Opera Hotel on the same terms and conditions as your personal data. By providing such information about third parties, you acknowledge that such third party is aware of these terms and understands their consequences, and gives his/her unconditional and full consent to collection and processing of your personal data in accordance with this privacy policy, and acknowledges that access to such information is available from the respective section of your account.

To the extent necessary for the proper provision of the services selected and reserved by you, we transfer your personal data to third parties as explained below, as the services cannot be provided without such transfer. The Opera Hotel has the right to transfer your personal data to the following entities as far as it is necessary for provision of the selected or booked services, namely to transport companies, airlines, etc. that provide the services you have booked. We do not communicate emails to Hotels, unless it is necessary to provide the services you have booked on the website Hotels are allowed to use such data solely for this purpose. Nevertheless, we recommend that you read the privacy and data protection policies of each Hotel/company. Please note that such Hotels/companies may contact you to get more information about you, to assist you with booking services, or to respond to your comments as far as provision of the service is concerned.

We do our best to ensure that you can access and use our website as safely as possible. Therefore, we comply with the provisions of Article 32 of the General Data Protection Regulation (hereinafter referred to as GDPR) to ensure personal data protection and security.

According to GDPR, you have the right to communicate, view, amend, correct and delete your personal data. In such cases, contact us directly.

5. Miscellaneous

The Opera Hotel waives any liability for operation of the website and does not guarantee that the website operates without interruption or failures, and that any defects will be eliminated. The Opera Hotel does not guarantee the compatibility of your computer equipment with the website and waives any liability for the condition of telephone lines and equipment used to provide you access to the website. The information you provide should not contain viruses, Trojan horses, worms or other malware.

The Opera Hotel may make changes to this Privacy Policy from time to time at its sole discretion. The Opera Hotel publishes such changes on its website. The Opera Hotel is not obliged to inform you of any changes made to its current privacy policy. Changes are effective on the date of their publication.